dedicated to helping you
FAQs
When our team is out of the office, dealing with an IT emergency can be difficult. However, now that all of your IT questions and queries are answered at your fingertips, this is the least of your concerns. Our simple to follow FAQs will help you tackle any tech-related issues you may encounter, and will turn you into a tech genius in no time!
Does Your Business Need an AI Policy?
Artificial intelligence can help businesses save time, improve productivity and automate everyday tasks. However, without clear guidance, employees may accidentally share sensitive information, create inaccurate content or introduce security risks, making an AI policy an important consideration for businesses using these tools.
How Do I Back Up Microsoft 365 Data?
Microsoft 365 provides reliable cloud storage and built-in retention features, but it's important to understand that these don't always replace the need for a dedicated backup solution. A separate backup can help protect your business against accidental deletion, ransomware, data corruption and other issues that could result in important information being lost.
How Can I Tell if My Password's Been Compromised?
A compromised password can give cyber criminals access to your email, business systems and sensitive data. Knowing the warning signs and acting quickly can help prevent a small security issue from becoming a serious cyber attack.
How Do I Securely Share Files in Microsoft 365?
Microsoft 365 makes it easy to share files with colleagues, customers and external partners. However, sharing files securely is just as important as sharing them conveniently, helping to protect sensitive information and reduce the risk of unauthorised access.
What Should I Do When a Microsoft 365 User Leaves the Business?
When an employee leaves your business, it's important to manage their Microsoft 365 account correctly. Taking the right steps helps protect company data, maintain security and ensure important emails and files remain accessible.
How Often Should I Test My Backups?
Having backups in place is essential for protecting your business data, but simply creating backups isn't enough. Regular testing helps ensure your backups are working correctly and that your data can be restored quickly if a problem occurs.
Cleaning Up Storage & Improving Your PC's Performance
Keeping your storage under control is essential for maintaining a fast, reliable PC. Below are some common questions and practical tips to help you improve performance and avoid slowdowns.
Telecoms & VoIP FAQ
At Edmondson’s, we provide reliable, feature-rich VoIP and telecoms solutions to help businesses stay connected wherever they are. This FAQ answers some of the most common questions about VoIP, the 2025 PSTN switch-off, and how to make the most of modern business communication systems.
How to Find Out What Operating System my PC Uses and Upgrade it
With the Windows 10 switch-off coming up, many businesses are asking how to check what operating system (OS) their PCs are running and whether they need an upgrade.
Cyber Security Concerns
Cyber threats aren’t just a big business problem, small and medium-sized businesses are now prime targets for phishing, ransomware, and data breaches. Let’s explore the key concerns and how the right tools, training, and support can keep your business protected.
WordPress
At Edmondson's IT Services, all our websites are built using WordPress, therefore our specialists are well-versed in the CMS platform. Here are some step-by-step guides to help you better navigate the platform.
Phones and Internet
Our Phones and Internet have a bunch of useful features that can help make your day-to-day life a lot easier. Here are a couple of guides to help with this.
How Do I Choose the Right PCs for My Business?
Making sure you choose the right PCs for your business can make all the difference when it comes to productivity, reliability and long-term costs. The best computers for your business depends on what your employees use them for, from everyday office work to demanding tasks like CAD, graphic design and software development.
How to Prepare Your Business for Evolving Cyber Threats?
Cyber threats are constantly changing, and businesses of all sizes need to review their security measures regularly. By improving employee awareness, keeping systems updated and preparing for potential attacks, businesses can reduce risks and protect their data.
What Should I Do If My Business's Email Is Hacked?
If your business email has been hacked, acting quickly can help limit the damage, protect sensitive information and prevent attackers from accessing other accounts or targeting your customers. Here’s what you should do if you suspect your business email has been compromised.
How Do I Recover Deleted Emails in Microsoft 365?
Accidentally deleting an important email can cause disruption, but Microsoft 365 includes several options to help recover lost messages. Understanding how deleted emails are stored, recovered and protected can help businesses avoid permanent data loss.
Migrating Email Services from GoDaddy, Yell and Wix Websites to WordPress
OneDrive and SharePoint are both part of Microsoft 365 and are designed to help businesses store, access and share files. While they work closely together, they serve different purposes and understanding the difference can help your team collaborate more effectively.
What Are the Benefits of Multi-Factor Authentication?
Passwords remain an important part of cyber security, but they are no longer enough on their own. Multi-Factor Authentication (MFA) adds an extra layer of protection, making it much harder for cybercriminals to gain unauthorised access to business accounts and systems.
How Can Businesses Use AI Safely?
Artificial intelligence is becoming more and more common in the workplace, helping businesses to improve efficiency and automate tasks. However, it's important that AI's used responsibly, to protect sensitive information, maintain compliance and minimise potential risks.
Common Questions You Might Have About Your PC
Computers play a crucial role in everyday business, but even the most reliable machines occasionally run into problems. Edmondson’s has answered some of the most frequent questions we get about PC performance, storage, errors and end of life disposal.
Cyber Security & Data Protection
At Edmondson’s, we know that cybersecurity and data protection are vital for safeguarding your business. As cyber threats grow more advanced and data regulations tighten, staying informed and proactive is essential.
Apple vs Android
Compare Apple and Android devices across key areas like security, cost, integration, device management, and app development to make the right choice for their needs.
How To Protect Yourself From Scam Emails
Scam emails are a major threat to businesses, often designed to trick employees into revealing passwords or downloading harmful software. This guide explains how to spot suspicious messages, what to do if a phishing link is clicked, and why quick action is vital. Learn about the risks, red flags to watch for, and practical steps to reduce your chances of falling victim. From scam prevention tips to incident response advice, it’s all here to help protect your business and data.
Backups and Security
At Edmondson's IT Services, we believe Backups and Security should be a priority for many businesses regardless of size.
Microsoft 365
At Edmondson's IT Services, we provide a range of Microsoft 365 services. Here are a couple of guides that can help you with any questions you may have.
How Can I Improve My Business WiFi?
A reliable Wi-Fi network is essential for business, connecting employees, devices and business systems throughout the day. Slow speeds, poor coverage and unreliable connections can affect productivity, but there are several ways businesses can improve their Wi-Fi's performance and reliability.
What IT Support Do Small Businesses Need?
The amount of IT support a small business needs depends on their size, systems and what technology they use. The right level of support can keep your business running smoothly, protect your data and prevent any issues from becoming costly problems.
How Do I Securely Work From Home?
Working from home can give employees greater flexibility, but it also introduces additional security considerations for businesses. Taking a few simple precautions can help protect company data, devices and accounts while keeping employees productive wherever they're working.
What Questions Should I Ask Before Changing IT Providers?
Choosing a new IT provider is an important decision that can have a significant impact on your business. Asking the right questions before making the switch can help ensure you receive the level of service, expertise and support your business needs, both now and in the future.
How to Create a Business Continuity Plan in Case of an IT Disaster
An unexpected IT disaster can bring business operations to a standstill, whether it's caused by a cyber attack, hardware failure, power outage or human error. A well-planned business continuity strategy helps minimise disruption, protect critical data and get your business back up and running as quickly as possible.
What’s the Difference Between OneDrive and SharePoint?
OneDrive and SharePoint are both part of Microsoft 365 and are designed to help businesses store, access and share files. While they work closely together, they serve different purposes and understanding the difference can help your team collaborate more effectively.
What’s a Business Email Compromise (BEC) Attack?
Business Email Compromise (BEC) is a type of cyber attack where criminals use email to impersonate a trusted person or organisation. Their goal is usually to trick employees into transferring money, sharing sensitive information or giving access to business systems.
Protecting Your Business Against Power Outages
Power cuts, faulty internet and computer crashes can all cause serious disruption to your business. By being prepared, you can massively reduce any potential downtime, protect important data and keep your business running during unexpected disruptions.
Common IT Support Questions
At Edmondson’s, we know that choosing the right IT partner is an important decision for any business. To help you understand how we work and what you can expect, we’ve answered some of the most common questions about our IT support services below.
Dose Your Device Need Upgrading Before the Windows 10 Switch-Off
Find out how to upgrade your PC before the Windows 10 big switch-off in October.
Comparing Different Website Platforms
Choosing the right website platform is crucial for any small business, whether you're launching your first site or upgrading an existing one, the platform you pick will shape how your site looks, performs and grows.
The End of Windows 10
Microsoft has announced that support for Windows 10 will officially end on 14th October 2025. This means that Microsoft will no longer provide updates, security patches or technical support for the operating system. While your computer will still function after this date, using an unsupported operating system comes with increased risks and potential compatibility issues.
General IT Support
At Edmondson's IT Services, our IT Support is specifically designed so that you do not have to worry about IT issues. This is why we have compiled a couple of guides to help you with this.
Does Your Business Need an AI Policy?
Artificial intelligence can help businesses save time, improve productivity and automate everyday tasks. However, without clear guidance, employees may accidentally share sensitive information, create inaccurate content or introduce security risks, making an AI policy an important consideration for businesses using these tools.
How to Prepare Your Business for Evolving Cyber Threats?
Cyber threats are constantly changing, and businesses of all sizes need to review their security measures regularly. By improving employee awareness, keeping systems updated and preparing for potential attacks, businesses can reduce risks and protect their data.
How Can Businesses Use AI Safely?
Artificial intelligence is becoming more and more common in the workplace, helping businesses to improve efficiency and automate tasks. However, it's important that AI's used responsibly, to protect sensitive information, maintain compliance and minimise potential risks.
How to Prepare Your Business for Evolving Cyber Threats?
Cyber threats are constantly changing, and businesses of all sizes need to review their security measures regularly. By improving employee awareness, keeping systems updated and preparing for potential attacks, businesses can reduce risks and protect their data.
What Are the Benefits of Multi-Factor Authentication?
Passwords remain an important part of cyber security, but they are no longer enough on their own. Multi-Factor Authentication (MFA) adds an extra layer of protection, making it much harder for cybercriminals to gain unauthorised access to business accounts and systems.
Cyber Security & Data Protection
At Edmondson’s, we know that cybersecurity and data protection are vital for safeguarding your business. As cyber threats grow more advanced and data regulations tighten, staying informed and proactive is essential.
Cleaning Up Storage & Improving Your PC's Performance
Keeping your storage under control is essential for maintaining a fast, reliable PC. Below are some common questions and practical tips to help you improve performance and avoid slowdowns.
What Should I Do If My Business's Email Is Hacked?
If your business email has been hacked, acting quickly can help limit the damage, protect sensitive information and prevent attackers from accessing other accounts or targeting your customers. Here’s what you should do if you suspect your business email has been compromised.
How Can I Tell if My Password's Been Compromised?
A compromised password can give cyber criminals access to your email, business systems and sensitive data. Knowing the warning signs and acting quickly can help prevent a small security issue from becoming a serious cyber attack.
How To Protect Yourself From Scam Emails
Scam emails are a major threat to businesses, often designed to trick employees into revealing passwords or downloading harmful software. This guide explains how to spot suspicious messages, what to do if a phishing link is clicked, and why quick action is vital. Learn about the risks, red flags to watch for, and practical steps to reduce your chances of falling victim. From scam prevention tips to incident response advice, it’s all here to help protect your business and data.
Cyber Security Concerns
Cyber threats aren’t just a big business problem, small and medium-sized businesses are now prime targets for phishing, ransomware, and data breaches. Let’s explore the key concerns and how the right tools, training, and support can keep your business protected.
How to Create a Business Continuity Plan in Case of an IT Disaster
An unexpected IT disaster can bring business operations to a standstill, whether it's caused by a cyber attack, hardware failure, power outage or human error. A well-planned business continuity strategy helps minimise disruption, protect critical data and get your business back up and running as quickly as possible.
What’s a Business Email Compromise (BEC) Attack?
Business Email Compromise (BEC) is a type of cyber attack where criminals use email to impersonate a trusted person or organisation. Their goal is usually to trick employees into transferring money, sharing sensitive information or giving access to business systems.
Cleaning Up Storage & Improving Your PC's Performance
Keeping your storage under control is essential for maintaining a fast, reliable PC. Below are some common questions and practical tips to help you improve performance and avoid slowdowns.
What Should I Do If My Business's Email Is Hacked?
If your business email has been hacked, acting quickly can help limit the damage, protect sensitive information and prevent attackers from accessing other accounts or targeting your customers. Here’s what you should do if you suspect your business email has been compromised.
How To Protect Yourself From Scam Emails
Scam emails are a major threat to businesses, often designed to trick employees into revealing passwords or downloading harmful software. This guide explains how to spot suspicious messages, what to do if a phishing link is clicked, and why quick action is vital. Learn about the risks, red flags to watch for, and practical steps to reduce your chances of falling victim. From scam prevention tips to incident response advice, it’s all here to help protect your business and data.
How Do I Recover Deleted Emails in Microsoft 365?
Accidentally deleting an important email can cause disruption, but Microsoft 365 includes several options to help recover lost messages. Understanding how deleted emails are stored, recovered and protected can help businesses avoid permanent data loss.
Migrating Email Services from GoDaddy, Yell and Wix Websites to WordPress
OneDrive and SharePoint are both part of Microsoft 365 and are designed to help businesses store, access and share files. While they work closely together, they serve different purposes and understanding the difference can help your team collaborate more effectively.
How Do I Back Up Microsoft 365 Data?
Microsoft 365 provides reliable cloud storage and built-in retention features, but it's important to understand that these don't always replace the need for a dedicated backup solution. A separate backup can help protect your business against accidental deletion, ransomware, data corruption and other issues that could result in important information being lost.
How Do I Recover Deleted Emails in Microsoft 365?
Accidentally deleting an important email can cause disruption, but Microsoft 365 includes several options to help recover lost messages. Understanding how deleted emails are stored, recovered and protected can help businesses avoid permanent data loss.
What Should I Do When a Microsoft 365 User Leaves the Business?
When an employee leaves your business, it's important to manage their Microsoft 365 account correctly. Taking the right steps helps protect company data, maintain security and ensure important emails and files remain accessible.
Microsoft 365
At Edmondson's IT Services, we provide a range of Microsoft 365 services. Here are a couple of guides that can help you with any questions you may have.
How Do I Securely Share Files in Microsoft 365?
Microsoft 365 makes it easy to share files with colleagues, customers and external partners. However, sharing files securely is just as important as sharing them conveniently, helping to protect sensitive information and reduce the risk of unauthorised access.
Dose Your Device Need Upgrading Before the Windows 10 Switch-Off
Find out how to upgrade your PC before the Windows 10 big switch-off in October.
© Edmondson's IT Services | Co. Reg. No: 07818717 | VAT Reg. No: GB122507059