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5 Ways Better IT Can Improve Customer Service in Your Business
Great customer service isn’t just about friendly staff or fast replies. Behind every smooth interaction is a strong IT setup that keeps everything connected, secure and running on time. Whether it’s stable broadband, a modern phone system or easy access to customer data, the right tech helps your team respond faster and work smarter.
At Edmondson’s, we’ve worked with businesses of all sizes to improve their customer service through simple IT upgrades. Here are five ways better IT can help make your customer service stronger, consistent and professional.
What’s the Difference Between Residential and Business Broadband?
Broadband is embedded within the modern office space, from cloud storage and phone lines to card payments and CCTV feeds. Many small and medium sized businesses still use standard residential broadband to save money, however slow speeds and patchy support can soon cost far more in the long term. But what’s the real difference between business broadband and home packages?
But what if that data was suddenly lost, corrupted or held to ransom? Without the right backup strategy, many businesses find themselves vulnerable to downtime, financial loss and even legal trouble. At Edmondson's, we help businesses protect their critical data through secure backup solutions, tailored specifically to your needs.
Here's five ways we could help you avoid some of the most common mistakes businesses make when backing up their data.
5 of the Most Common Backup Mistakes (And How to Avoid Them)
When it comes to keeping your business running smoothly, data is everything. From customer records and financial documents to vital software and confidential emails, your business depends on quick access to reliable information.
But what if that data was suddenly lost, corrupted or held to ransom? Without the right backup strategy, many businesses find themselves vulnerable to downtime, financial loss and even legal trouble. At Edmondson's, we help businesses protect their critical data through secure backup solutions, tailored specifically to your needs.
Here's five ways we could help you avoid some of the most common mistakes businesses make when backing up their data.
Why Cyber Essentials Certification Matters for Your Business
In today's fast-paced digital world, cyber threats are a growing concern for businesses of all sizes. A single cyber attack can bring operations to a halt, cause financial damage and erode trust with customers. That’s why at Edmondson’s, we recommend the Cyber Essentials certification as a critical step in your business’s cybersecurity journey.
Cyber Essentials is a government-backed certification scheme designed to help businesses protect themselves from the most common online threats. It provides a solid foundation of cybersecurity and demonstrates to customers, suppliers and stakeholders that your business takes data protection seriously.
The 2025 PSTN Switch-Off: What Your Business Needs to Know
This year, the UK's phone infrastructure is undergoing one of its biggest changes in decades. The Public Switched Telephone Network (PSTN), along with the Integrated Services Digital Network (ISDN), are being switched off for good. If your business still relies on old phone line systems, the time to act is now. At Edmondson’s, we want to make sure every business understands what the switch-off means and how to make a smooth transition to modern communication technology.
Supporting Local: How Edmondson’s Helps Yorkshire Businesses Grow Their Tech
In an increasingly digital world, staying competitive means having the right technology in place. But for many small and medium-sized businesses, knowing where to start can be overwhelming. That’s where Edmondson’s steps in, helping local Yorkshire businesses grow with the right mix of tech, support and guidance.
Based in West Yorkshire, Edmondson’s has always believed in the power of local partnerships. We don’t just sell IT solutions, we become a valuable part of your team, helping your business thrive with the tools and tech you need to succeed. Whether you’re scaling up, switching systems or simply want the peace of mind knowing your tech is in good hands, our team is here to help.
10 Cybersecurity Threats Facing Small Businesses
In today’s fast-moving digital world, cybersecurity has become one of the biggest risks facing small businesses. As technology evolves, so do the methods used by cybercriminals to exploit weaknesses. For many small firms, especially those without a dedicated IT team, staying ahead of the latest threats can feel overwhelming.
At Edmondson’s, we work closely with businesses across the UK to help them understand the risks, build better defences and avoid costly cyber incidents. In this post, we’ll explore the top 10 cybersecurity threats currently facing small businesses in 2025 and what you can do to reduce your risk.
How Often Should Your Business Tech Be Replaced?
Technology is at the heart of almost every business today. From PCs and laptops to servers and networking equipment, your tech keeps you connected, productive and secure. But as with any tool, tech doesn’t last forever. Knowing when to stop patching it up and to simply replace it can save you time, money and a great deal of hassle in the long run.
So how often should your business refresh your technology? There’s no one right answer, but there’s signs to watch for and some general timelines to consider.
At Edmondson’s, we believe in being upfront, your IT should never be a mystery. In this post, we’ll explore the things your IT provider should be telling you but might not be.
Navigating the Rise of AI-Driven Cyber Threats: How SMBs Can Stay Protected
As AI continues to revolutionise the way in which businesses operate, it also presents new challenges, particularly in regards to cybersecurity. For businesses of all sizes, understanding the cyber threats around AI and knowing how to mitigate them with proactive solutions like firewalls and anti-virus software is an absolute necessity.
The Impact of Hybrid Work on Your IT Setup
As the weather warms up, many of us turn our thoughts to holidays, barbecues and hopefully a bit of sunshine. But while summer can be a welcome break, it could also pose a number of different risks to your IT systems and day-to-day operations. Overheating hardware, reduced office cover, and increased remote working are all common at this time of year, and if you're not properly prepared, they can lead to real disruption.
Is Your Tech Summer-Ready? IT Tips for the Warmer Months
As the weather warms up, many of us turn our thoughts to holidays, barbecues and hopefully a bit of sunshine. But while summer can be a welcome break, it could also pose a number of different risks to your IT systems and day-to-day operations. Overheating hardware, reduced office cover, and increased remote working are all common at this time of year, and if you're not properly prepared, they can lead to real disruption.
Can AI Help Your Business?
AI is quickly becoming more and more vital in the everyday operations for small and medium-sized businesses; From streamlining admin tasks to enhancing customer experience, AI has the potential to transform how businesses work. But, as with any new technology, it’s important to understand both the benefits and the risks that come with it.
In this post, we’ll look at how AI could help small and medium sized business and what the future might hold if it's not used responsibly.
How Can Businesses Use AI (And What to Watch Out For)
Artificial intelligence is no longer just a buzzword, it's a practical tool that businesses worldwide are using every day to save time, cost, resources, and to boost their productivity. Whether it’s for customer service, marketing or streamlining internal processes, AI can make a big impact. But with so many different choices out there, it can be hard to know which one is the best fit for your business.
IT Nightmares: Some of the Worst Tech Fails in History
In the world of tech, things always go to plan… until they don’t. From minor glitches to catastrophic crashes, IT failures can disrupt businesses, damage reputations and sometimes, in the worst instances, put lives at risk. At Edmondson’s, we’re all about keeping things running smoothly, but we also know there’re lessons to be learned from past disasters. So, with that in mind, here’s a look back at some of the most infamous tech fails in history and what they can teach us in future.
What the M&S Cyber Attack Teaches Us About Business IT Vulnerabilities
Marks & Spencer has made headlines over the last few weeks, after it became the latest in a long list of victims, following a serious ransomware attack. The incident, first detected over the Easter weekend, has left the supermarket paralysed, with widespread disruption in stores and a complete collapse of their website, raising urgent questions about how prepared businesses are to handle modern cyber threats.
Digital Resilience: Why Strong Cybersecurity Matters Now More Than Ever
Cybersecurity is no longer just a concern for large corporations. In 2025, with digital threats becoming more sophisticated and regulation tightening across Europe and the UK, strong cybersecurity is essential for businesses of every size. Small and medium-sized enterprises are particularly vulnerable, often lacking the resources to adequately protect themselves against the increasing number of cyberattacks.
Top 5 Cyber Threats Facing Small Businesses in 2025
Cyber threats are evolving fast, and small businesses are often the easiest targets. With fewer resources and limited in-house IT, many SMEs are vulnerable to attacks that can cause major disruption, reputational damage and financial loss. At Edmondson’s, we believe that understanding the risks is the first step in defending against them. Here are five of the biggest cyber threats small businesses are likely to face in 2025, along with what you can do to stay protected.
The 2025 Spring Budget: What It Means for Your IT Spending
The UK’s 2025 Spring Budget brings both opportunities and challenges for small and medium-sized enterprises (SMEs), particularly regarding technology investment. While the budget doesn't introduce sweeping reforms, it outlines key areas that could influence your IT strategy. At Edmondson’s, we’re here to help you navigate these developments and make informed decisions for your business.
What To Do If You Lose Your Phone: Steps To Help You Stay Safe and Secure
We all know losing your phone can be incredibly stressful and worrying, especially when you think about all the personal information it holds. Whether it’s been misplaced or stolen, knowing what to do straight away can make all the difference in protecting your data and restoring your peace of mind. In this guide, we’ll walk you through the key steps you should take if you find yourself without your device.
The Big Landline Switch-Off: What It Means for Your Business Phone Systems
If your business still relies on a traditional landline phone system, you’ll need to prepare for some major changes. In 2025, across the UK, BT will be switching off the Public Switched Telephone Network (PSTN), commonly referred to as landline. This change marks the end of analogue phone lines and is something all businesses will need to be prepared for.
Managing Multiple Companies? Why Jobtracker Could Be Your Best Friend
Running one business is demanding enough; Managing multiple companies, that takes organisation, clear communication and reliable systems. Whether you're overseeing separate business units, sister companies or a group of brands under one roof, it’s essential to stay on top of customers, tasks and projects without letting anything fall through the cracks. That’s where Jobtracker CRM comes in.
Protecting Your Premises with CCTV: What You Should Be Considering Before You Invest In Security Cameras
Keeping your business premises safe is more important than ever. With theft, vandalism and trespass all posing threats to businesses of all sizes, having a reliable CCTV system in place is one of the most effective ways to protect your assets, staff and property. But before you go ahead and install security cameras, there are a few key things you should consider to make sure you're getting the most out of your money.
What 3 Months Free IT Support Means For Your Business
At Edmondson’s IT Services, we understand that choosing a new IT support provider is a big decision. That’s why we offer 3 months free IT support when you sign up for a 12-month contract. It gives you the chance to experience our services first-hand without the pressure of immediate costs. But what exactly do you get during those three months? Let us walk you through it.
Custom-Built vs Off-the-Shelf PCs: What’s Right for Your Business?
Choosing the right computers for your business is an important decision that can impact productivity, efficiency and long-term costs. Many businesses debate whether to invest in custom-built PCs or opt for off-the-shelf machines. Both options have their advantages, and the right choice depends on your specific needs, budget and future plans.
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