feature rich system
VOIP PHONE SYSTEM
Evolve your communications with a feature-rich and fully managed voip phone system. 3CX provides an incredibly powerful and customisable PBX for any sized business. Our team is here to provide a complete functional solution, end-to-end.
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Get in touch with us and see how we can help:
why choose a VoIP Phone System?
As VoIP (voice over ip) phone system and service providers, Edmondson’s IT Services has been helping small businesses of every sector across the UK to get the most out of their phones. A VoIP phone system has many benefits that can boost your profits and reduce your phone business charges.
Get the features you need from 3CX with the right version for your business. Click the link below to view the version comparison chart and find out which 3CX is right for you.
benefits of 3CX
VoIP VS traditional phones
With the rise of remote working and the 2025 switch-off rapidly approaching, many businesses are still hesitant on making the switch from traditional phones to VoIP. While traditional phones have served business well over the past years, the flexibility that VoIP can provide is like no other. Alongside the many useful features and cost-savings, it’s a no-brainer for businesses to start making the switch.
The primary distinction between VoIP and landline is that VoIP uses the internet to transmit voice data, whereas landlines use traditional phone lines. VoIP allows for greater location flexibility and often has lower costs, whereas landlines have higher reliability and call quality. The disadvantage of landlines is that they can be quite costly. Landline phone systems necessitate both phone service and line rental. The initial setup is also quite costly. Landline phones are also limited in terms of mobility and flexibility, as users can only make and receive calls in a fixed location where the phone line is installed.
frequently asked questions
Want to know more about our VoIP phone solutions? Here are a couple FAQs to answer any questions you may have:
VoIP works by converting your voice into a digital signal, allowing users to make calls using a VoIP phone or any internet-connected device. It is extremely cost-effective because all calls are made over the internet, all while maintaining the quality of your communication systems.
How VoIP works:
- Your phone is connected to your router or switch.
- You make or receive a call from your VoIP phone system.
- Your VoIP app converts your voice into a digital signal, which is sent over the internet.
- The call reaches the VoIP service provider which exchanges data packets from your IP phone.
A VoIP phone system works similar to many phone calling apps such as Teams, Facetime and WhatsApp, that allow you to make phone calls over the internet.
The quality of the call is largely dependent on your internet connection. However, with advancements in technology, VoIP systems can offer high-quality voice calls with minimal latency, noise or interruptions.
Yes. Just like any part of your IT infrastructure, VoIP also has its disadvantages. VoIP relies heavily on a stable internet connection. Call quality may suffer or calls may be dropped if the internet connection is poor or interrupted. VoIP phones are also vulnerable to power cuts. Unlike traditional landline phones, which can function even when the power goes out, VoIP requires power to function. In the event of a power cut, you will be unable to make phone calls, which can be inconvenient for your business.
When integrating a VoIP system into your business all you’ll need is a device that is connected to the internet, and a headset or microphone for audio input. The device which you use must have the softphone software or VoIP app installed. You can also use a dedicated VoIP telephone, which are extremely simple to set up. Once that has all been set up, you’re ready to start making calls.
Most of the time you can transfer your existing phone number to a VoIP provider. It is best to get in touch with our experts to see if your existing phone number can be transferred.
Yes. By using an Analog Telephone Adapter (ATA) you can use your exiting phone hardware and integrate it with a VoIP system. This means you can use a system your staff are already aware of while making the most of the features VoIP has to offer.
Our VoIP solutions are perfect for small businesses due to the cost-savings, scalability, and flexibility it has to offer. It is great for businesses who want to grow and improve their communication without significant upfront costs.
our phones
yealink SIP-T46S
Featuring a fast interface with a rich and high-resolution TFT colour display, the T46S phone is the ultimate communications tool for busy executives and professionals.
The T46S IP phone is built with Gigabit Ethernet Technology and uses accessories like Bluetooth USB dongle and Wi-Fi USB dongle. The built in Yealink Optima HD technologies enables clear and faster communications.
yealink SIP-W52P
Designed for small to medium-sized businesses, the Yealkink W52P corless phone system is the perfect solution for immediate cost saving while remaining to be a scalale SIP-based mobile communication system.
With wireless communication and rich business features of Voice over IP telephony, users can benefit from the freedom of being able to work from anywhere, multitask, forward calls and join 3-way conferences.
yealink SIP-T23G
With Yealink SIP-T23G, it is easy for people to interact and maximise productivity, as it features intuitive user interface and enhanced functionality.
The SIP-T23G is a cost effective IP solution that helps users to streamline business processes, deliver a powerful, consistent and secure communications experience for large and small office spaces.
yealink SIP-T19 (P) E2
If you are looking for an entry level IP phone, then the SIP-T19 is the answer. It's features and performance are up to the level of advanced phones.
It guarantees a smooth user experience and easy access to much more visual information at glance and has a large 133x64 pixel graphical LCD that gives a clear 5-line display. The SIP-T19(P) E2 is simple, flexible and supports a single VoIP account.
switch your phone provider in 5 simple steps
step 1 - discussion
The introduction to Edmondson's IT Services and how we work begins here. The initial conversation is to discuss your requirements for your business to figure out which phone system is best suited to your business.
This step includes discussing the number of extentions/handsets, numbers to port and any features you may need.
step 2 - proposal
After the initial discussion, you will receive a VoIP Solutions proposal no later than 24 hours after. The proposal will include a breakdown of the costs, tailored to your requirements.
step 3 - approval
Once the proposal has been accepted by you, we will then move forward with getting all relevant information to be able to get any numbers ported on to our infrastructure.
This is something Edmondson's IT make as simple as possible, so there is only limited input from your business.
step 4 - implementation
On the 4th step, we create your VoIP Solutions and input all of the ports for the numbers. We will then receive a date for when your phone numbers will move on to the VoIP and an Edmondson's IT engineer will book to visit your business and set everything up, ready for your new phone system.
step 5 - go live
Once your phone system is installed, our engineer will check the behaviour of the system and ensure it's exactly how you want it.
After this is complete, you can begin using your phone system. If there is anything else that needs adjusting or you have any queries about your system, our engineers are at the other end of the phone and are always happy to help.
the 2025 switch off
BT Openreach plan to switch off all traditional PSTN & ISDN phone lines in 2025. This is due to the costly nature of traditional phone lines. Businesses and homes will be required to make the switch to move over to a more advanced VoIP phone system before 2025.
why choose us?
At Edmondson’s IT Services, we combine our in-depth industry knowledge with a passion for technology to bring you the best possible solutions. With over 10 years of experience, and helping customers nationwide, there isn't much we haven't seen or done. We’ve helped hundreds of small to medium sized businesses, nationwide, to evolve their IT infrastructure. Our team is dedicated to grow your business through the power of IT. We listen to your needs and requirements to offer you a solution that not only works for you, but also work with you.
For business owners, VoIP can oftentimes be confusing and the process of switching or migrating from an old system or previous IT provider, can be daunting. This is why we’ve completely simplified the process to ensure you can focus on the things that matter. The plug and play nature of our phones allows you to connect with your customers from anywhere, allowing to enhance your relationship with your customers. Our future-proof VoIP solution guarantees long-term scalability so that you can continue to use the same software as your business grows.
our policies
© Edmondson's IT Services | Co. Reg. No: 07818717 | VAT Reg. No: GB122507059