FAQs

What Should I Do If My Business's Email Is Hacked?

Should I check my email settings?

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What Should I Do If My Business's Email Is Hacked?

How do I know if my business email has been hacked?
What should I do first?
Should I enable multi-factor authentication?
Should I check my email settings?
Do I need to warn my customers and suppliers?
Could other accounts be affected?

Should I check my email settings?

Yes. Once an attacker has gained access to an email account, they may change settings to maintain access or secretly monitor communications. Check for unfamiliar forwarding addresses, inbox rules, recovery details, connected applications and devices that you don't recognise.

It's also important to check whether emails have been deleted, moved into different folders or automatically forwarded elsewhere. Your IT support provider can help review these settings and determine whether any unauthorised changes have been made.

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