There are three ways to transfer a call using your Yealink DECT phone:
1. Blind Transfer: This is when you directly transfer the call without calling the extension beforehand.
2. Semi-attended Transfer: A semi-attended Transfer transfers a call to another extension while the extension is ringing.
3. Attended Transfer: This is when you call the extension prior to transferring the call.
How to carry out a Blind Transfer
1. Either press Options and then Transfer or use the Transfer Key.
2. Enter the number you want to transfer to and press Transfer again to transfer the call.
How to carry out a Semi-attended Transfer
1. Either press Options and then Transfer or use the Transfer Key on your Yealink Dect Phone.
2. Enter the number you want to transfer to and press the ‘Ok key’ to dial the number.
3. Once you hear the ringback tone, press Transfer again to transfer the call.
How to Carry out an Attended Transfer
1. Either press Options and then Transfer or use the Transfer Key.
2. Enter the number you want to transfer to and press the ‘Ok key’ to dial the number.
3. After the person you’re transferring to answers the call, press Transfer again to transfer the call.
4. If the person you’re transferring to doesn’t answer the call and you would like to return to the original caller, simply hang up the call to the third party and return back to the original caller.
To find out more visit our FAQs page!