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improve your processes


We develop bespoke CRM systems for small businesses across the UK. We aim to improve your processes, save you time all whilst providing return on investment. We provide your business with a system that works around your current processes.

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Designed Bespoke Systems

Improve Your Processes

Dedicated and Experienced

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years of knowledge

At Edmondson’s IT Services, we harness our years of knowledge and experience to create a CRM system that is right for your business. Our FREE consultancy appointments allow us to analyse your business and assist on any necessary improvements that will save you time and money.

Our dedication and expertise enable us to go the extra mile to understand what your business really needs and implement a solution that works for you. We’ve created business CRM systems for companies across West Yorkshire and the UK in industries ranging from Ventilation System Installations to Online Sales, each with their own unique set of challenges and requirements.

CRM Systems, Edmondson's IT Services

features of a CRM system

Here are a couple of features of a CRM system that help power your business:


Collect in-depth reports of various aspects of your business, including cash flow analysis to help you make smarter and more informed business decisions. These simple to interpret reports are perfect in providing a bigger picture of your business operations.

Expert support and maintenance

Our developers are always on hand to help you with your CRM system. With years of experience, and understanding the system inside out, they’re able to provide bespoke support to help you make the most out of your system.

Automate tasks

Speed up your day and increase your productivity by automating everyday tasks, so that you can focus on what matters to you and your business.


Seamlessly integrate with your favourite apps such as Microsoft 365 and 3CS, to enable you to completely manage your business in one easy-to-use tool.

benefits of a CRM system

Here are a couple of features of a bespoke CRM that you can take advantage of when you invest in one:


adaptability and scalability

As your business grows and your targets and goals change, it can be difficult for an off-the-shelf system to keep up. Investing in a bespoke CRM system allows you to work with developers to adjust and change the features within your software. This means you can continue using a software that you and your team are accustomed to, without having to change software due to the limitations within the software.


get a better understanding of your customers

Having a unique software made entirely for your business can help you achieve your business goals and get a deeper insight into the ever-changing customer trends and behaviour, allowing you to improve your customer service and easily meet the demands of your customers.


reduce long-term costs

While the initial costs for setting up a bespoke solution can be quite high; you’ll find yourself saving money in the long-term as you won’t need to pay for a yearly license of a monthly subscription.


develop newer strategies

Having access to unique customer data allows you to come up with new and unique marketing strategies that are tailored to your audience. This helps you to guarantee success within your marketing campaigns and helps you come up with new ways to grow your business.

Bespoke CRM Software Jobtracker Edmondson's IT System

why go bespoke?

With many powerful off-the-shelf CRM systems on the market like Salesforce and Zoho, you may be asking yourself; why go bespoke?

All off-the-shelf CRM systems are built around meeting generic business goals. However no two businesses are the same and each business has its own set of aims, objectives, and goals and your system should reflect that. With a bespoke CRM system, you’re able to not only become more efficient and productive, but you’re able to gain a competitive edge like no other, enabling you to become a market leader.

frequently asked questions

Want to know more about our bespoke CRM services? Here are a couple FAQs to answer any questions you may have:

1. How do I know if my business needs a bespoke CRM system?

Many businesses can benefit from a bespoke system. If you have no clear streamlined workflow, and everything seems tedious then a CRM system will be a perfect addition to your business. These systems are designed to work as an extension of your team, revolutionising the way they work.

2. How long does the process take?

The length of completion for each project is entirely dependent on the size of project and the features you require to power your business. However, with the vast experience of our developers and having worked with businesses from a wide range of industries means that we’re able to deliver projects on time and according to your requirements.

3. Can I add features after the system has been built?

We understand that business goals are always changing, and your CRM system should be able to meet the changing demands of your business. This is why our systems have the capability to add new and evolving features at any given time.

4. Do you offer a training session once the system has been created??

Yes! Our main goal is to make the systems we create as user-friendly as possible for you and your team, which is why we offer in-depth training sessions to go through every feature included a well as how to optimally use the system in a way that speeds up your processes and also makes sense to you.

why choose us?

At Edmondson’s IT Services, we combine our in-depth industry knowledge with a passion for technology to bring you the best possible solutions. Whether you want to become more efficient, improve internal processes, or integrate with legacy systems, we focus on helping you succeed in the digitalised business world. No matter what you're trying to achieve, we'll take care of everything from strategy to execution. Our CRM systems are specifically designed to solving businesses problems, helping meet you meet your objectives, and making sure you succeed in the long term.

When you work with us, our team of expert developers are always on hand to help achieve all your needs. We make sure that your project is completed on time and on budget, every time. Our clear communication and streamlined process ensures that we can deliver exactly what you need, when you need it. We take the time to understand your business goals and deliver a product that will help you meet them. With our years of experience, we know what works and what doesn’t.


© Edmondson's IT Services | Co. Reg. No: 07818717 | VAT Reg. No: GB122507059

pay nothing for 3 months

Get 3 months of IT support at no extra cost, by signing up to a 12 month contract.

pay nothing for 3 months on your IT support

what's included


We offer a completely customised service to support your business.


We have a price match guarantee in place to ensure you're getting the best service without compromising on quality.


Using our internal monitoring systems, we're able to fix issues before they occur.