1. Before you start troubleshooting, make sure Microsoft OneDrive is running smoothly without any interruptions. You can check its status by visiting the Microsoft 365 Service Status page or by looking at the OneDrive status icon in your system tray (Windows).
2. Make sure you’re using the latest version of OneDrive. Updates usually come with bug fixes and enhancements that can solve sync problems. To update OneDrive on Windows, Right-click the OneDrive Icon>Settings>About>Click the OneDrive version. It will then open up the OneDrive release notes page. Check if the version you have matches up with the most latest version. If not, download the new version.
3. If your OneDrive is updated and there are no issues on the status page, restarting the OneDrive sync client can fix sync problems. Right-click the OneDrive Icon>Quit OneDrive. Then, relaunch OneDrive from the Start menu.
4. Make sure you have enough storage space on your computer and in your OneDrive account for syncing files. If your storage is full, OneDrive may face sync errors. You can free up space by deleting unnecessary files or upgrading your storage plan.
5. Check the file path length. Make sure your SharePoint file paths don’t exceed the allowed character limit (400 characters) as surpassing this limit can lead to sync problems.
6. As a last resort, you can reset OneDrive. You can do this by:
- Open up a Run dialog window by pressing the Windows key + R.
- Copy this text and paste it into the dialog window, then press OK: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
- If you see a “Windows cannot find…” message, copy and paste this text, then press OK: C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
- If the above two don’t work input this text and then press OK: C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
- Manually restart OneDrive, by clicking the Start button>OneDrive. You might have to log in again.
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