Remote and hybrid working have become the new normal for many businesses, but having the right technology in place is key. Communication lies at the heart of every successful team, and Voice over Internet Protocol (VoIP) has quickly become one of the most effective ways to stay connected, wherever your staff are based.

At Edmondson’s, we’ve helped countless businesses across Yorkshire and the UK switch to VoIP systems that give them the flexibility, control and cost savings they need to thrive in a more mobile world.

What Is VoIP?

VoIP, or Voice over Internet Protocol, allows you to make and receive phone calls over an internet connection rather than using traditional phone lines. Instead of being tied to a physical landline, calls are routed digitally through the cloud, which means your team can make and receive business calls from virtually anywhere.

Modern VoIP systems come packed with features like call forwarding, voicemail to email, video conferencing, and integration with apps like Microsoft Teams, making them ideal for today’s fast-paced and flexible workplaces.

Flexibility for a Modern Workforce

One of the biggest advantages of VoIP is flexibility. With many businesses now operating hybrid models, staff need to be able to switch seamlessly between working in the office and at home.

Using VoIP, employees can take business calls from their mobile, laptop or desktop device, all while using the same business number. This ensures consistent communication, whether your team is in the office, on the road or working remotely.

Cost Savings Without Compromise

VoIP can also be far more cost-effective than traditional phone systems. Because it operates over the internet, there’s no need for costly line rentals or expensive hardware. You only pay for what you need, and international or long-distance calls often cost a fraction of what they would on standard phone lines.

This scalability makes VoIP ideal for growing businesses. You can easily add or remove users as your team changes, without needing a complete system overhaul. Edmondson’s help businesses choose the most suitable VoIP packages to ensure they get the best value for their investment while maintaining the reliability they need.

Improved Collaboration Across Teams

Hybrid and remote working rely heavily on collaboration, and VoIP integrates seamlessly with other tools to make teamwork easier. Many VoIP systems can be linked directly with Microsoft 365 and Teams, allowing voice and video calls, file sharing, and instant messaging to all take place within one platform.

This integration helps streamline communication and reduces the need for multiple apps, improving efficiency and keeping conversations centralised. It also ensures that team members can easily connect with colleagues and clients in real time, wherever they are.

At Edmondson’s, we specialise in helping businesses set up and integrate VoIP with Microsoft 365, so you can get the most from your system without any technical headaches.

Business Continuity and Reliability

When your phone system relies on a traditional landline, issues like network outages or office closures can leave your business unreachable. With VoIP, communication is cloud-based, meaning your calls can be rerouted instantly to mobile devices or other locations.

This not only keeps your business running smoothly during disruptions but also ensures a more resilient and future-proof communication setup. Whether it’s a power cut, remote working day or even a relocation, your VoIP system moves with you.

Edmondson’s provide ongoing support and monitoring for VoIP systems, ensuring maximum uptime and reliable performance for every client.

Enhanced Customer Experience

VoIP systems come with advanced features that can make a real difference to how you serve your customers. Automated call routing, voicemail to email, and detailed call analytics allow you to manage customer communication more effectively.

For remote teams, these features ensure that calls are always answered by the right person, even if they’re working from home. That means faster responses, fewer missed calls and a more professional impression every time.

Preparing for the PSTN Switch-Off

Another reason to move to VoIP now is the UK’s upcoming PSTN switch-off, set for December 2025. Traditional landline networks will soon be replaced entirely by digital systems, meaning all businesses will need to transition to VoIP to stay connected.

At Edmondson’s, we’re already helping businesses prepare for this change by migrating their phone systems to modern VoIP solutions that are secure, flexible and built to last. Making the switch early ensures your business won’t face last-minute disruption or unnecessary downtime.

How Edmondson’s Can Help

At Edmondson’s, we understand that every business has unique communication needs. Our team of experts design and install VoIP systems that work around you, offering a smooth transition from your existing setup with minimal disruption.

We provide full installation, configuration and ongoing support, so your business can focus on what matters most while we keep your systems running smoothly. Whether you’re looking to improve collaboration, support hybrid working or prepare for the digital switch, we’re here to help.

Get in touch with Edmondson’s today to discuss how our VoIP solutions can support your team and future-proof your communications.