Human error remains one of the biggest causes of cyber incidents, which is why staff training is vital. Phishing emails are designed to look legitimate but often contain links or attachments that steal information or install malware.

Staff should learn to check:

• The sender’s email address (look for small spelling changes)
• Grammar or formatting errors in the message
• Suspicious links or attachments
• Urgent language pressuring immediate action

At Edmondson’s, we help businesses run simulated phishing campaigns to test staff awareness safely. These exercises show how easily employees could be tricked and help identify where additional training is needed.

Encourage a “no-blame” culture so employees feel comfortable reporting suspicious emails rather than ignoring or deleting them.