3CX is a feature-rich and fully managed VoIP phone system that offers an incredibly powerful and customisable software-based PBX for any size business. The power of 3CX has allowed businesses to work a lot more effectively and improve their productivity. These phone systems are jam-packed with many features that can help to save you time and improve communication. From call recording to video conferencing the possibilities are endless. In this blog, we’ve compiled our top 5 3CX features you need to know to help you make the most out of your phone systems:
Seamless integration with multiple different software:
3CX allows you to integrate with popular CRMs and Microsoft Office 365 giving you the ability to call contacts from your CRM, and receive all customer records, when an inbound call occurs. The handy Click2Call extension for Chrome and Firefox allows users to dial numbers from any website or CRM, by simply clicking on the phone number. By integrating your CRM with 3CX, you can easily access customer records, call history, and other relevant information during calls, giving you the complete picture of each customer. This will give you the opportunity to create much more meaningful relationships with customers as well as offering the best possible customer service experience possible.
Setting up a digital receptionist, will provide callers with a personalized greeting and menu options, and routes calls to the appropriate department or extension. You can also add a personalised greeting at the beginning of each call to help boost your level of professionalism. A virtual receptionist will also help to improve the user journey and will result in customers being much more satisfied. It will also help to improve the productivity of your workforce as they longer will have to spend time understanding customer queries about issues that they don’t specialise in. This will help to ensure that your employees are utilising their skills to the best of their ability.
Mobile phone app:
Work from anywhere with the power of the 3CX mobile phone app. Answer calls from your clients and keep in touch with your colleagues from outside the office, allowing you to keep always connected. This can help to ensure your clients feel heard at all times and will aid in maintaining strong relationships with both your customers and colleagues. Overall, the 3CX mobile app is a powerful tool for businesses that want to stay connected and productive in today's online world and will give you a clear competitive edge.
The 3CX features don’t just stop on the phone. Thanks to 3CX’s live chat your customers can now get their questions answered instantly just through your website. This is a great and unique way to engage with your existing customers and increase the number of potential new clients. It also helps to set a great first impression as a company who takes customer service very seriously. The ease of setup will also help to ensure that the live chat is up and running as soon as possible.
Being able to record calls can be a very valuable tool to evaluate the overall quality of customer service being provided by your employees. By listening to these recordings, you can also identify problems with your business's internal processes that may be causing customers to have bad experiences with your company. Call recordings can also be used to train new employees and coach existing ones. It will also lead to a much more streamlined training process as you’re able to highlight your company’s expectations as well provide examples of best practices.