ISDN (Integrated Services Digital Networks) is set to be switched off in 2025, it is time to upgrade to a VoIP phone system. So what is ISDN? It is a circuit-switched telephone system that transmits data and voice over a digital.
Openreach plan to end all PSTN and ISDN services in 2025, marking the biggest change in the telecoms industry for over 30 years. It is no longer economic for Openreach to run outdated systems based on copper wire. They plan to stop providing ISDN and PSTN in 2023 to move to a full migration by 2025. It’s important that businesses prepare to switch to a more advanced VoIP solution. These offer higher speeds, lower maintenance as well as a range of other benefits. Switching to a VoIP phone system comes with many benefits, and we’re going to outline them below:
- Powerful & Customisable
3CX is a software-based, open standards IP PBX that offer complete Unified Communications. 3CX provides an incredibly powerful and customisable PBX. It is designed for any sized business and comes with many features that can highly benefit and impact your business.
- Quickly See Who Is calling
Using the 3CX VoIP phone system, you can quickly see who’s calling, who’s available, call statistics, and much more. Adding functionality is easy, integrate with other applications such as a CRM system, Salesforce, Microsoft Outlook, Microsoft 365, Zendesk, and many more.
- Easy Installation
3CX can be installed anywhere and on any device including your PC, laptop, Mac, Android, and iPhone. This means you’re able to work from anywhere and make calls from your business line no matter the location.
- Professional Customer Service
You can direct your customers to call exactly where you need them, which means your customer service process is seamless. You can also set up a virtual receptionist, have direct dials for certain departments, and transfer to a mobile number as and when you need to.
As well as these features, you also have full access to unified communications. Features include video conferencing, UK & International area code calls, notifications, built-in call reports, and much more.
Upgrading your phone to a VoIP system has multiple benefits. To find out how 3CX can help your business by enhancing your customer service and improving your communication visit: