At Edmondson’s IT Services, we understand that choosing a new IT support provider is a big decision. That’s why we offer 3 months free IT support when you sign up for a 12-month contract. It gives you the chance to experience our services first-hand without the pressure of immediate costs. But what exactly do you get during those three months? Let us walk you through it.

A Smooth and Supportive Start

From day one, our focus is on making your transition as smooth as possible. Our team starts with a full IT health check to get a complete understanding of your current setup. We check your backups, software, hardware and network to make sure everything’s running as it should. If we spot any immediate issues or risks, we’ll flag them and talk through the next steps with you.

We also get to know how your business works and what you rely on day to day. This helps us tailor our support to fit your specific needs. Whether you’re a small team working remotely or a busy office with a server room on site, we adjust our approach to suit your setup.

Ongoing Monitoring and Proactive Support

Once the basics are covered, we don’t just sit back and wait for something to go wrong. Our support includes proactive monitoring to help prevent problems before they affect your work. That means we can catch things like failing hardware or outdated software before they become serious issues.

If something does go wrong, our team is just a phone call away. We offer a fast 2-hour response time during business hours and we’re always clear about what we’re doing and how long it will take. Our goal is to keep your business running smoothly without unnecessary delays.

Help with Day-to-Day IT Needs

During your free support period, you have full access to our helpdesk for all your day-to-day IT needs. That might be help with forgotten passwords, setting up new users or sorting out printer issues. No question is too small. Our team is friendly, knowledgeable and happy to help with whatever comes up.

We also offer advice on best practices and how to get the most out of your current IT setup. If we see ways to improve your systems or save you money, we’ll let you know.

Security and Data Protection

Keeping your business safe is one of our top priorities. As part of your support package, we make sure your anti-virus software is up to date, your backups are working properly and your systems are protected against common threats. If we see any weaknesses in your security, we will help you fix them quickly.

We also support GDPR compliance by making sure your systems are secure and your data is handled properly. If you have questions about how to stay compliant, we’re more than happy to offer advice.

Clear Communication and No Hidden Costs

We believe good communication is just as important as good IT support. That means no jargon, no confusing terms and no surprise bills. Everything included in your support package is explained clearly so you always know what to expect.

During your three months free support, you will receive the same level of service and care that our paying clients get. It is a chance to see how we work, ask questions and decide if we re the right fit for your business.

Why We Do It

We offer this free support because we’re confident in the quality of our service. Our clients often tell us they wish they’d switched sooner and we want to make it easy for new businesses to get started straight away.

This three-month offer gives you time to see the difference without committing to costs straight away. You can test our response times, see how we handle support requests and talk to our team without risk. If you like what you see, you can continue with us after the free period knowing exactly what you’re getting.

Ready to Get Started?

Wither you’re thinking of switching IT providers or you’re just starting out, we’re here to help; Our three months of free support is a great way to get started with no pressure.

To find out more and book your free IT health check, give us a call on 01924 666 660 or visit our website. We’re always happy to answer your questions and talk through your options.